Customer Service

Ordering & Shipping Information

Secure ordering
At Lipsticknet.com, all of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.

Order online
We accept American Express, Discover, Mastercard, Visa, and Paypal. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel or place on hold any order that does not match these criteria.

Order by Mail
We accept cashier check or money order, no personal check. Your order will be processed immediately once the funds have cleared the bank. The Cashier Check or Money Order should be made payable to lipsticknet.com and mail payment to :

Lipsticknet.com
560 W Main Street, Suite C #135,
Alhambra, CA 91801

All orders will be billed in US currency. If you have any questions, please contact us by E-Mail sales@lipsticknet.com or call us at toll free in U.S.A. at 1-800-718-1388 or Outside USA or California call us at 323-796-8188

Shipping and Handling
All shipments requires minimum 24 hours for processing. All orders will be shipped via UPS/USPS standard from our fulfillment centers. Express delivery service is available for an additional fee for in-stock items only. Orders must be placed by noon Pacific Time Monday thru Friday. Please note that Express delivery will arrive on business days only.

Please see shipping chart for more details such as special delivery and International shipping rates. No guarantee on delivery schedule due to Holidays.

 

Shipping Method

Delivery Charge

Estimate Delivery Time

Standard Ground (U.S. 48 States)

$5.95 per order

2-8 business days

Expedited (USA)

$8.95 + $2.45 per item

2-4 business days

2-Day Air

$13.95 +$2.45 per item

2-3 business day

Next Day Air

$24.95 +$2.45 per item

1-2 business day

APO/FPO, Alaska, Hawaii, Virgin Islands, PR & Guam

$8.95 + $2.45 per item

7-10 business days

Australia USPS Airmail, no tracking

$11.75 & up

2-4 weeks

Canada USPS /UPS mail, no tracking

$11.75 + $2.45 per item

2-3 weeks

United Kingdom USPS Airmail, no tracking

$11.75 & up

2-4 weeks

International Standard, no tracking

$17.95 + $4.45 per item

2-4 weeks

International Express, with tracking

$34.95 + $4.45 per item

5-10 business days



Tax
We are a California based company. State law requires us to collect sales tax of 9% on all orders shipped within California. Any orders outside of California are exempt from sales tax.

For INTERNATIONAL shipments: each country has different regulations on customs and duty. We sell the goods free of sales tax when shipped outside of USA. However, customers will be responsible for their country’s customs and duty on their order.

Return and Exchange policy
If you are dissatisfied with the product, you may return any unopened merchandise in its original condition. Please contact our customer service to receive a Return authorization number (RAN) & warehouse address. Returns or Exchanges must include a RAN number. We are unable to accept any packages without a RAN.

Once the return number is obtained, please return your purchase in its original packaging within 14 days of the invoice date. Your RAN number must be on the outside of shipping box. A full refund less shipping and gift wrap charges, postage & etc will be issued to your credit card upon receipt of merchandise.

For health reasons, we cannot accept returns of products that have been opened, especially skincare and cosmetic items. There are no exchange or refund on any items that has been used or don't have its original packaging.

We charge a 20% restocking fee. Any shipping cost you incur to return the product to us will not be refunded.

Please allow at least two billing cycles from the date of return for us to issue a credit to your card. Credits are only issued for product that has been returned, unused and in the same condition as originally sold.

If there are any discrepancies or product is damaged during shipment, please notify our Customer Services within 24-48 hours after delivery. You must call our Customer Services 1-800-718-1388 or Email to sales@lipsticknet.com. It is necessary for you to retain the damaged product with the original packing in order to process the claim.

We need the following information to complete a return. (If information is not complete, we are unable to process your return)

--Full name and address
--RAN number
--Telephone number
--E-mail address
--Original Invoice number
--Reason of Return

Canceling an Order
We will have your order dispatched within 24 hours. Orders may be canceled providing you contact us no later than 8am PST the next business day By E-mail to sales@lipsticknet.com.